Refund policy

Our service can be reached at info@lumaya.de if there should be a problem with a delivery or order. Please send us your order number and if necessary a photo of the faulty goods. 

Cancellations and returns

You have the right to cancel your order as long as it is still possible. If you want to return goods that have already been shipped, please use the text below and send them back to us according to the time frame described.  

Cancellation 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

If you want to revoke the contract, please fill out this form and send it back to us.

To:

Amaia UG (haftungsbeschränkt)

David-Gilly-Str. 1 

14469 Potsdam | 

or conveniently by e-mail to: info@lumaya.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of consumer(s)

_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________

Date

__________________

(*) Delete where not applicable.

 

Consequences of the revocation

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that they used in the original transaction, unless expressly agreed otherwise with them; in no case will they be charged for this repayment. We may refuse repayment until we have received the goods back. 

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.